Returns & Exchanges
RETURNS (RIGHT OF WITHDRAWAL)
If you are a consumer in the EU/EEA, you generally have the right to withdraw from an online purchase within 14 days from the day you receive the goods, without giving a reason. European Union+2European Union+2
To exercise your right of withdrawal, email us at office@grasseparfum.com within 14 days of delivery with:
- your order number,
- the items you want to return,
- your name and delivery address.
Return conditions
To be eligible for a return:
- Items must be unused, unopened, and in original packaging (including any seals).
- For hygiene and product integrity reasons, opened/seal-broken products are not eligible for return, unless the item is defective or we made an error.
Return shipping
- Return shipping costs are paid by the customer, unless the product is defective or incorrect.
- We recommend using a tracked service. You are responsible for the parcel until it reaches us.
Refunds
- Once we receive and inspect your return, we will process your refund to the original payment method.
- Refunds are generally processed within 14 days after we receive the returned goods (or earlier if you provide proof of return shipment, where applicable). European Consumer Centers Network+1
- Original shipping fees are not refunded (choose your rule; in EU, standard outbound delivery is typically refundable when withdrawing, but there are nuances—set what you actually apply).
EXCHANGES
We offer direct exchanges.
If you want a different item, the fastest way is usually:
- return the original item (if eligible), and
- place a new order.
DEFECTIVE / INCORRECT ITEMS
If you received a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
Return address
Send returns to: Famille Grasse Parfums SASU
29 RUE AMIRAL DE GRASSE 06130 GRASSE