Returns & Exchanges

RETURNS (RIGHT OF WITHDRAWAL)

If you are a consumer in the EU/EEA, you generally have the right to withdraw from an online purchase within 14 days from the day you receive the goods, without giving a reason. European Union+2European Union+2

To exercise your right of withdrawal, email us at office@grasseparfum.com within 14 days of delivery with:

  • your order number,
  • the items you want to return,
  • your name and delivery address.

Return conditions
To be eligible for a return:

  • Items must be unused, unopened, and in original packaging (including any seals).
  • For hygiene and product integrity reasons, opened/seal-broken products are not eligible for return, unless the item is defective or we made an error.

Return shipping

  • Return shipping costs are paid by the customer, unless the product is defective or incorrect.
  • We recommend using a tracked service. You are responsible for the parcel until it reaches us.

Refunds

  • Once we receive and inspect your return, we will process your refund to the original payment method.
  • Refunds are generally processed within 14 days after we receive the returned goods (or earlier if you provide proof of return shipment, where applicable). European Consumer Centers Network+1
  • Original shipping fees are not refunded (choose your rule; in EU, standard outbound delivery is typically refundable when withdrawing, but there are nuances—set what you actually apply).

EXCHANGES
We offer direct exchanges.
If you want a different item, the fastest way is usually:

  1. return the original item (if eligible), and
  2. place a new order.

DEFECTIVE / INCORRECT ITEMS
If you received a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.

Return address
Send returns to: Famille Grasse Parfums SASU
29 RUE AMIRAL DE GRASSE 06130 GRASSE

Walking through the narrow streets of Grasse on a hot summer afternoon, you enjoy the gentle touch of the wind. It brings the odors of roses, lavender and jasmine from the surrounding gardens and fields. Scents are the soul of Grasse, which is open widely for connoisseurs of beauty.The history of Famille Grasse Parfums is woven of sophisticated fragrances that are admired by the most discerning customers. So what could our past be like?Imagine how on the same sunny day at the end of the 18th century, a Burgundian knight arrived in Grasse and, enchanted by the beauty of the region, settled on this blooming land. He founded a leather factory and made gloves for the king himself. However, the leather processing was accompanied by an unpleasant smell that could only be drowned out by the fragrance of flowers. 

This prompted the owner of a leather factory to open a manufactory of essential oils. Aromatic substances were extracted from local plant raw materials and exported to various countries. The small production was expanded over the years and passed from generation to generation, until it acquired a contemporary appearance.Today, Famille Grasse Parfums is a modern company that uses the high quality raw materials for the production of perfumes. Original, inspiring fragrances will give you a feeling of luxury and presence in the capital of world perfumery. And hand-painted perfume bottles demonstrate our attention to details and customer's care. Famille Grasse Parfums products are the essence of our love for beauty, nature and people.