Payment & Shipping

PAYMENT

We accept secure online payments via:

  • PayPal (PayPal balance, linked bank account, and eligible cards depending on your country)
  • Shopify Payments (major credit/debit cards and local payment methods where available)

Payments are processed through trusted payment providers. Your card details are not stored on our servers.

Currency & taxes

  • Prices are shown in EUR (unless your checkout displays a different currency).
  • For EU destinations, applicable taxes (VAT) are generally included according to the rules shown at checkout.
  • For non-EU destinations (e.g., UK, Norway, Switzerland), customs duties / import taxes may apply and are the customer’s responsibility.

SHIPPING & DELIVERY

We ship worldwide.

Order processing

  • Orders are usually prepared within 1–2 business days (excluding weekends/holidays).
  • During peak periods, processing may take slightly longer.

Delivery time
Typical delivery estimates after dispatch:

  • France: 2–4 business days.
  • European Union (outside France): 2–8 business days.
  • Other international destinations: delivery times depend on the destination and shipping service.

These are estimates after dispatch and may vary due to carrier operations, weather or customs procedures.

Shipping costs
Standard delivery is free in France. For European Union destinations outside France and other international destinations, the standard rate is €15. A €3 option is available for orders weighing up to 0.1 kg (100 g). Available options and the final shipping charge are shown at checkout.

Tracking
Once your order is shipped, you’ll receive a confirmation email with tracking details (if tracking is available for your service level).

Address accuracy
Please double-check your shipping address. If a parcel is returned to us due to an incomplete/incorrect address, we can reship it at the customer’s cost or refund the order (excluding shipping costs).

Damaged or missing parcel
If your order arrives damaged or something is missing, contact us within 48 hours of delivery with photos of:

  • the outer packaging,
  • the shipping label,
  • the products inside.
    We’ll work with you to resolve the issue as quickly as possible.